AllOne Health

Managing Director

AllOne Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Lead the overall performance and strategy for the East Coastal Business Unit, encompassing over 600 customers and over $10MM in annual revenue.
  • Oversee business operations, service delivery, and customer relations execution.
  • Manage and develop key leaders within the business unit (Director of Client Relations, Business Operations Specialist).
  • Partner with clinical leadership to ensure smooth integration of services.
  • Drive standardization, efficiency, and best practices within the business unit.
  • Strengthen customer relationships and ensure high satisfaction and retention of accounts.
  • Monitor KPIs and implement continuous improvement initiatives that align with corporate strategies and initiatives.
  • Collaborate with regional and national leadership on strategy and execution.
  • Travel up to 10% for client meetings, team engagement, and regional needs.

Requirements

  • Leadership experience managing multi‑site or multi‑market operations.
  • Strong business acumen with experience in operations, client services, or service delivery.
  • Proven ability to lead teams and build a high‑performance culture.
  • Excellent communication and relationship‑building skills.
  • Experience working with employer clients or B2B service models.
  • Strong organizational and execution skills in a fast‑paced environment.
  • Bachelor’s degree in business, organizational consulting, or human resources management, or related field.
  • Education and/or direct experience in EAP, wellbeing services, healthcare services, HR services, or related fields is preferred.
  • Familiarity with service delivery models that integrate clinical or professional services.
  • Master’s degree in business, organizational consulting, human resources management, or related field is preferred.
Benefits
  • Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available.
  • Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off.
  • 401(k) retirement program with a company match.
  • Employee Assistance Program (EAP) benefits are available to you and your family.
  • many more perks!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsservice deliverycustomer relationsKPI monitoringcontinuous improvementstrategy executionmulti-site operationsB2B service modelsEAP serviceshealthcare services
Soft Skills
leadershipcommunicationrelationship buildingorganizational skillsexecution skillsteam managementhigh-performance culturecustomer satisfactionstrategic thinkingcollaboration