Department Operations Manager – Customer Operations
Capital One
Fund and Investor Relations Operations Analyst
Allocate
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $89,000 - $110,000 per year
Job Level
Junior
Tech Stack
JavaScriptTypeScriptVue.js
About the role
- Work alongside the Relationship Management (RM) team and Fund & IR Operations Associates to manage the client pipeline
- Assist clients in processing subscriptions, transfers, and account maintenance updates
- Support the preparation, submission, and reconciliation of key custodian files (including capital calls, positions reconciliations, and trade/wire confirmations)
- Help coordinate and track investor deliverables such as audited financial statements and K-1s
- Monitor and respond to ad-hoc operational requests and service cases
- Perform initial AML/KYC and closing reviews to ensure compliance with regulatory requirements
- Assist in the development of new processes to further automate workflows
- Coordinate internally (Legal, Finance, Product, and Engineering teams) to appropriately respond to inbound requests and questions
- Additional responsibilities determined based on capacity, skill, and interest
Requirements
- 1-2+ years of applicable alternative asset management or private wealth management industry experience preferred
- Advanced working knowledge of Microsoft Excel and CRM programs
- FINRA Registrations Series 7, 63 a plus
- Strong client service orientation with the ability to manage multiple, competing priorities
- Exemplary oral, written and interpersonal communication skills
