Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
Coordinate order fulfilment through close collaboration with internal teams, including Logistics, Planning, Sales, and Finance, to ensure smooth operations.
Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving any order related changes and discrepancies as needed.
Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.

Requirements

Bachelor university degree in Economics, IT, business administration, logistics, business and other comparable fields.
At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
Experience with export logistics documents would be an advantage.
Good understanding of order management processes, order fulfillment, and the order-to-cash process (O2C).
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of SharePoint and Teams.
Strong English language skills (written and spoken).

Benefits

Transportation allowance.
Health, accident and critical illness insurance.
Annual bonus program and special recognition awards.
Excellent working conditions in modern environment.
An international exposure in a cross-cultural community.
Training, great opportunities to grow and develop your career nationally and internationally.
Company’s social events.
Birthday holiday.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementorder fulfillmentorder-to-cash processexport logisticsERP systemSAPMicrosoft OfficeSharePointTeams

Soft Skills

customer servicecommunicationproblem-solvingteam collaborationproactive approach

Certifications

Bachelor's degree