Customer Service Representative
allnex
full-time
Posted on:
Location Type: Office
Location: Riga • 🇱🇻 Latvia
Visit company websiteSalary
💰 €1,300 - €1,675 per month
Job Level
Junior
Tech Stack
ERP
About the role
- Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
- Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
- Coordinate order fulfilment through close collaboration with internal teams, including Logistics, Planning, Sales, and Finance, to ensure smooth operations.
- Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving any order related changes and discrepancies as needed.
- Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.
- Support digital transformation and nurture a culture of continuous improvement through a variety of projects.
Requirements
- Bachelors degree in Economics, business administration, logistics, business and other comparable fields.
- At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
- Good understanding of order management processes, order fulfillment, and the order-to-cash process (O2C).
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of CRM, SharePoint and Teams.
- Strong English language skills (written and spoken).
Benefits
- Transportation allowance
- Health, accident and critical illness insurance
- Annual bonus program and special recognition awards
- Excellent working conditions in modern environment
- An international exposure in a cross-cultural community
- Training, great opportunities to grow and develop your career nationally and internationally
- Company’s social events
- Birthday holiday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order management processesorder fulfillmentorder-to-cash processERP systemSAPMicrosoft OfficeCRMSharePointTeams
Soft skills
customer servicecommunicationproblem-solvingteam collaborationproactive approachprofessionalismknowledge sharingsupporting colleaguescontinuous improvement
Certifications
Bachelor's degree in EconomicsBachelor's degree in business administrationBachelor's degree in logistics