Allium

Support Engineer

• Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and Kafka
• Map customer issues to solutions within Allium, including datasets, delivery mechanisms, documentation, and integration patterns
• Help customers diagnose problems in Snowflake, BigQuery, Postgres, and other data sources and optimize performance
• Collaborate with engineering to investigate bugs, identify patterns, and ship fixes
• Develop internal tools and scripts to automate troubleshooting and improve response times
• Write customer-facing and internal documentation and knowledge base articles
• Partner with GTM and product teams to translate customer pain points into actionable insights
• Participate in daily syncs covering ongoing issues, progress, and improvements
• Build an AI-native support system that creates leverage
• Triage and prioritize incoming issues against customer SLAs, distinguishing critical institutional data incidents from routine query questions

Growth Marketing

• Establish growth marketing as a repeatable, scalable engine across geos, audiences, and channels, with best-in-class campaigns driving an increasing share of business outcomes (e.g., new subscriptions, API usage).
• Build growth marketing into a core capability, integrated with our audience marketing approach, delivering high-performing campaigns for blockchain product managers, growth teams, and ecosystem partners across their journey.
• Develop scalable, automated campaign journeys to deliver triggered static and dynamic content (e.g., chain-specific KPI dashboards, competitive wallet insights) in collaboration with product marketing and marketing ops.
• Create testing and optimization frameworks to explore new segments (e.g., DeFi vs. NFT growth teams), messages, content, and offers; drive continuous improvement through A/B testing (e.g., email subject lines, landing pages) while iterating quickly to optimize metrics like demo bookings and ARR.
• Deepen our understanding of Web3 customer behavior, identify patterns in their interactions (e.g., chain usage, wallet activity), and leverage insights to refine segmentation and enhance engagement across touch points.

Support Engineer

Demand Generation / Growth Marketer