Support Engineer

Allium

Support Engineer troubleshooting SQL, pipelines, APIs, and blockchain data for Allium’s institutional customers. Building automated, AI-native support workflows while partnering with engineering and product teams.

Posted 8/5/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex customer issues involving SQL, data pipelines, and API integrations while optimizing performance across various data sources. Proficient in developing internal tools and documentation to enhance customer support and collaboration with engineering teams.

Highest-signal resume keywords

Fluency In SQLTechnical Support For SaaS ProductsExperience With AI ToolsScripting In PythonUnderstanding Of Linux Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Query WritingSQL Query OptimizationDebugging SQL QueriesData Pipeline ManagementAPI IntegrationETL ToolsScriptingAutomationLinux Command-Line ToolsBlockchain Data Primitives

Soft Skills

Excellent CommunicationProactive Customer Relationship ManagementEmpathyOwnership Of IssuesCollaboration

Tools & Technologies

SnowflakeBigQueryPostgresKafkaAllium

Industry Keywords

SaaSData ProductsAI-Native SupportGTM CollaborationCustomer SLAs

Tech Stack

Tools & technologies

BigQueryETLKafkaLinuxPostgresPythonSQL

About the role

Key responsibilities & impact

Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and Kafka
Map customer issues to solutions within Allium, including datasets, delivery mechanisms, documentation, and integration patterns
Help customers diagnose problems in Snowflake, BigQuery, Postgres, and other data sources and optimize performance
Collaborate with engineering to investigate bugs, identify patterns, and ship fixes
Develop internal tools and scripts to automate troubleshooting and improve response times
Write customer-facing and internal documentation and knowledge base articles
Partner with GTM and product teams to translate customer pain points into actionable insights
Participate in daily syncs covering ongoing issues, progress, and improvements
Build an AI-native support system that creates leverage
Triage and prioritize incoming issues against customer SLAs, distinguishing critical institutional data incidents from routine query questions

Requirements

What you’ll need

Fluency in AI tools, common failure modes, and modern practices
Fluency in SQL, including writing, optimizing, and debugging complex queries
Experience providing technical support for a SaaS or data product
Working knowledge of blockchain data primitives across ecosystems such as Solana and EVM chains
Familiarity with APIs, data connectors, and ETL tools
Comfort with scripting or automation in Python, Bash, or similar languages
Strong understanding of Linux environments and command-line tools
Excellent communication and documentation skills
Proactive, empathetic approach to customer relationships
Ability to work independently and take full ownership of issues from report to resolution
Willingness to overlap two hours with NYC mornings Monday–Thursday, 10am–12pm ET

Benefits

Comp & perks

Medical, Dental, Vision, Life and AD&D insurance
US employees receive 100% coverage for Gold plans and 80% coverage for dependents
Meaningful early-stage equity
Stock option grant for every full-time employee
Flexible, trust-based paid time off
Vacation policies meet or exceed local statutory requirements in every country where the company hires
Company-sponsored 401(k) plan in the US
Opportunity to learn how petabyte-scale data infrastructure works
Opportunity to build AI-native support systems
Opportunity to learn incident management and institutional customer expectation management
Opportunity to develop expertise in blockchain data ecosystems
Opportunity to learn enterprise data delivery mechanisms
Opportunity to become an Allium Data Wizard