About the role
- Manage payroll-focused implementation projects from discovery to Go-Live, ensuring timelines, budgets, and deliverables are met.
- Collaborate with internal teams (Sales, Implementation, Support, Development) to align project goals and client needs.
- Coordinate and communicate project progress, risks, and next steps through regular status reporting.
- Build long-term client relationships by providing exceptional service and timely payroll support.
- Deliver user-friendly training to client payroll and HR teams, focusing on system navigation, compliance workflows, and reporting.
- Troubleshoot payroll errors, tax issues, or data discrepancies post-implementation with a focus on resolution and client education.
Requirements
- 1+ years’ experience with Sage Intacct (or similar ERP) implementation, preferably with direct payroll or HRIS system configuration experience.
- Strong understanding of U.S. payroll processes , including payroll taxes, deductions, garnishments, time tracking, ACA, and year-end reporting.
- Experience integrating payroll with financial systems (GL, Projects, Time Entry).
- Ability to clearly explain complex payroll and compliance issues to clients.
- Strong understanding of accounting principles, preferably with a degree in Accounting, Business Technology, or related field.
- Excellent communication, problem-solving, and interpersonal skills, with the ability to navigate client relationships and internal team dynamics.
- Ability to prioritize across multiple projects and clients while maintaining attention to detail and customer satisfaction.
- Experience collaborating cross-functionally, particularly with customer success, product, and support teams.
- High emotional intelligence, with a service-first mindset and solution-oriented approach.
- Competitive compensation plan (base + bonus)
- Medical, Dental, Vision coverage offered
- Supplemental insurance options available
- 401K Safe Harbor Match
- Paid Military Leave
- Paid Maternity Leave
- Generous personal time off policy
- Eight Company paid holidays
- Flex Friday – off one Friday per month (not deducted from PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sage IntacctERP implementationpayroll configurationU.S. payroll processespayroll taxesdeductionsgarnishmentstime trackingACAyear-end reporting
Soft skills
communicationproblem-solvinginterpersonal skillsclient relationship managementattention to detailcustomer satisfactionprioritizationcollaborationemotional intelligenceservice-oriented mindset