Allegro

Business Process Manager – Logistics, Carrier Management

Allegro

full-time

Posted on:

Location Type: Hybrid

Location: Poznań • Poland

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About the role

  • Optimize and design end-to-end logistics processes on a dedicated part of the customer journey, specifically focusing on delivery performance and carrier reliability
  • Manage and improve the operational cooperation with carriers (KEP) to ensure high service quality and adherence to SLAs
  • Lead cross-functional projects involving Transportation, Warehouse, and CX teams to streamline the physical flow of parcels
  • Audit and monitor potential bottlenecks in the delivery network and react with appropriate procedures and field-tested improvement plans
  • Manage the logistic claims process from an operational and systemic perspective to increase efficiency in problem-solving
  • Translate logistics requirements into technical solutions, ensuring that new tools and automated solutions support real-world carrier operations
  • Coordinate the implementation of new solutions into operations, including training, testing, and KPI reporting for the logistics area

Requirements

  • At least 3 years of practical experience in the courier (KEP), logistics, or transportation industry
  • Deep knowledge of logistics processes specifically at the carrier level or within a large-scale marketplace environment
  • Proven experience in working directly with carriers, understanding the mechanics of "last mile" and "first mile" delivery
  • Strong process mapping skills, with the ability to translate complex physical operations into efficient business workflows
  • A "hands-on" approach to project management —we value candidates who understand the reality of a sorting hub, not just Jira boards
  • Excellent communication skills to build relationships with key stakeholders and present arguments for improving the delivery experience
  • Ability to communicate freely in English (at least B2/C1 level)
  • Proficiency in Excel and experience with project management tools like Jira or ClickUp
Benefits
  • Flexible working hours in a hybrid model (4/1)
  • Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units)
  • Annual bonus based on your annual performance and company results
  • Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms)
  • A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
  • English classes that we pay for related to the specific nature of your job
  • A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings
  • An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal
  • Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logistics processesdelivery performancecarrier reliabilityprocess mappingproject managementKPI reportingproblem-solvingtechnical solutionsautomation
Soft Skills
communication skillsrelationship buildingcross-functional leadershiphands-on approachstakeholder engagement