Allego

Customer Solutions Enablement Manager

Allego

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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About the role

  • Design, build, and maintain core enablement programs for our post-sale and technical customer-facing roles within the revenue organization, including onboarding, continuous training, certifications, and role-specific learning paths.
  • Work with Product Management and Product Marketing for GTM and feature enablement for our customer-facing teams, to develop positioning, messaging, assets, documentation and rollout plans that prioritize customer adoption.
  • Enablement aligned to the customer lifecycle and customer engagement process, supporting customer onboarding, implementation, adoption, expansion, and renewal motions with the right content and programs at the right time.
  • CS-Sales alignment, helping to ensure shared messaging, consistent handoffs, and coordinated customer engagement
  • Change management and reinforcement strategies to ensure new capabilities and approaches are not only launched, but adopted and consistently used in the field with customers.
  • Serve as a feedback conduit between customer-facing teams and Product, ensuring customer learnings inform roadmap strategy, release planning, and customer readiness.
  • Internal content and knowledge management in partnership with our Senior Content Manager, ensuring our teams have easy access to timely, accurate information
  • Partner with CS, SE, and Product leadership to identify core team enablement needs, measure the effectiveness of enablement activities, and continuously optimize programs based on data and feedback

Requirements

  • 4 - 7+ years in Customer Success, Enablement, Learning & Development, Revenue Enablement, Product Management, or related roles within a SaaS environment.
  • Experience designing and delivering scalable enablement programs for customer-facing and technical post-sale teams.
  • Excellent ability to translate complex product, technical, and process concepts into clear, practical, and compelling enablement materials.
  • Experience supporting GTM launches, feature rollouts, and major capability introductions across cross-functional teams.
  • Demonstrated collaboration skills across cross-functional teams.
  • A solid understanding of customer lifecycle motions, including implementation, adoption, and expansion and a background in Customer Success operations.
  • Strong project management capabilities with comfort operating in fast-paced, high-growth environments.
  • A feedback-driven, data-informed mindset with comfort iterating programs based on real-world usage and results.
  • Understanding of the CSM role and associated challenges/opportunities along with a passion for helping teams succeed through enablement.
  • Experience with enablement platforms (including Allego a plus).
  • Exposure to enterprise SaaS customer lifecycle frameworks.
Benefits
  • Medical/dental/vision
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with matching
  • Short & long term disability, AD&D, life insurance
  • Allego Stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enablement programscustomer lifecycleproject managementGTM launchesfeature rolloutsdata-informed mindsetscalable trainingtechnical documentationcustomer success operationslearning & development
Soft skills
collaborationcommunicationfeedback-drivenadaptabilityproblem-solvingorganizational skillscustomer engagementchange managementstrategic thinkinginterpersonal skills