Provide frontline support for workstations and mobile devices, including troubleshooting and resolution of technical issues.
Assist with new hire provisioning, including setup of hardware, software, and user accounts.
Coordinate with other IT teams (e.g., Network, Security) to resolve escalated or cross-functional issues.
Support mobile device management (MDM) platforms, such as Intune or JAMF, for enterprise devices.
Install, configure, and update authorized software and operating systems, following established procedures.
Participate in OS imaging, patching, and system migration activities.
Troubleshoot network connectivity issues (VPN, Wi-Fi, corporate applications) and collaborate with network teams as needed.
Provide hardware support for desktops, laptops, printers, scanners, and other peripherals.
Perform routine checks, maintenance, and repairs of equipment; coordinate warranty or vendor support when necessary.
Manage hardware inventory, ensuring accurate records of device assignments and statuses.
Document all technical issues, resolutions, and user interactions in the IT service management system.
Maintain and update internal knowledge base articles, user guides, and troubleshooting documentation.
Educate users on best practices for endpoint security, IT policies, and effective use of hardware/software.
Provide one-on-one or small-group training to end users on new tools, technologies, or processes.
Adhere to IT security policies and procedures, ensuring devices are up to date with the latest patches and antivirus definitions.
Stay current with emerging technologies, industry trends, and best practices to enhance support services.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
Education: Associate's Degree in information technology, Computer Science, or equivalent experience.
Years of Experience: Minimum one (1) year of related work experience in a technical support role.
Proven experience with Windows 11, macOS, iOS, and Android operating systems.
Basic knowledge of Active Directory, Intune, Jamf, and M365 administration.
Strong troubleshooting skills for hardware, software, network, and mobile device support.
Excellent communication skills, both written and verbal.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware installationoperating systems configurationnetwork connectivity troubleshootingOS imagingpatchingsystem migrationmobile device managementActive Directory

Soft Skills

communicationtraininguser educationcollaborationdocumentation

Certifications

Associate's Degree in information technologyAssociate's Degree in Computer Science