Allcare

IT Operations Assistant – Support

Allcare

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Perform initial triage and diagnosis of IT tickets (Level 1);
  • Resolve incidents and quick service requests, ensuring proper logging and documentation;
  • Create user accounts and provision access to systems;
  • Manage processes involving IT and HR related to people management (onboarding, transfers, terminations, vacations and leaves);
  • Configure and support computers, peripherals, printers and other network devices;
  • Install and configure software and guide users on operation and usage;
  • Perform basic printer maintenance and replace consumables;
  • Assist users with videoconferencing and telephony systems.

Requirements

  • Education: Bachelor's degree completed or in progress in Information Technology or a related field.
  • Mandatory knowledge and skills:
  • - Previous experience providing user support;
  • - Strong verbal and written communication skills, focused on supporting employees and producing technical documentation for the knowledge base;
  • - Familiarity with Microsoft operating systems (basic support);
  • - Microsoft Office suite (Word, Excel, PowerPoint and Teams);
  • - Office 365: user and group administration, email management, password resets, account lock/unlock;
  • - Active Directory (AD): user administration, password resets, account lock/unlock;
  • - Basic knowledge of computer networks (broadband modems, wired and Wi‑Fi connections);
  • - Installation and configuration of common software (Adobe, Corel, PDF readers, browsers such as Chrome, government systems and other commonly used applications);
  • - Installation and configuration of peripherals (headset, webcam, keyboard, mouse and monitor).
  • Desired knowledge: ITIL, HDI SCA or other IT-related certifications.
Benefits
  • Meal voucher and/or food allowance to suit your needs;
  • Health insurance with co-payment;
  • Dental coverage with two plan options to choose from;
  • Life insurance;
  • Transportation voucher;
  • Birthday credit deposited to your Caju card to use as you wish;
  • Capacita – exclusive training platform for employees;
  • Profit sharing (PLR);
  • Breakfast at the office with fruit and snack options;
  • Quality of life and wellness program (psychological, financial, social and legal support for you and your dependents);
  • Hybrid work model (3 days on-site and 2 days remote);
  • Free telemedicine for you and your dependents;
  • Tourism Club – to plan your vacation trips;
  • TotalPass – gym partnerships nationwide for health and wellness at discounted rates;
  • Benefits club – discounts with various exclusive partners;
  • Welcome kit for your baby;
  • Extended paternity leave;
  • Pharmacy benefit with fast delivery and payroll discount.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user supportMicrosoft operating systemsMicrosoft OfficeOffice 365Active Directorycomputer networkssoftware installationperipheral configurationtechnical documentationvideoconferencing systems
Soft Skills
verbal communicationwritten communicationemployee supportdocumentation production
Certifications
ITILHDI SCA