AllCare Primary & Immediate Care

Therapist

• Conduct comprehensive assessments of behavioral, emotional, and mental health needs
• Develop individualized treatment plans aligned with client goals
• Provide evidence-based individual, family, and group therapy using modalities such as CBT and DBT
• Deliver care both onsite and virtually in alignment with the hybrid care model
• Track client progress and adjust treatment plans as needed
• Maintain accurate and timely clinical documentation, including progress notes and treatment outcomes
• Work collaboratively with Primary care physicians, psychiatrists, social workers, case managers, and other healthcare professionals
• Provide crisis intervention and support to clients in acute distress
• Educate clients and families on mental health conditions, treatment options, and coping strategies

Mental Health Therapist

Accountant

• Be a primary contributor to the monthly close cycle, including preparation and review of journal entries, account reconciliations, and supporting schedules.
• Prepare monthly financial reporting packages and variance analyses in a timely, accurate, and reliable manner.
• Manage and optimize the NetSuite environment, including mappings, workflows, reporting structures, and system controls.
• Participate in day-to-day accounting functions such as reconciliations, tracking of fixed assets, capitalization processes, and ad hoc revenue cycle support.
• Develop, document, and implement policies and procedures for key accounting and finance functions.
• Oversee intercompany transactions and ensure timely reconciliation and elimination.
• Coordinate audit and tax activities, including personal property tax filings, with external partners across applicable jurisdictions.
• Conduct complex ad hoc financial analyses and resolve discrepancies with clarity and precision.
• Maintain and organize accounting records to support external audits and compliance reviews.
• Liaise with FP&A to provide support for budgeting and forecasting.
• Serve as the subject matter expert on the general ledger structure, ERP integrations, and system interfaces.
• Ensure all activities fully adhere to GAAP and align with authoritative guidance.

Senior Accountant

Financial Planning and Analysis

• Perform and oversee the function of financial analysis, budgeting and forecasting, executive and board reporting and KPI development and maintenance
• Assign and oversee projects and tasks of Financial Planning & Analyst staff
• Key driver-based financial modeling and scenario analysis
• Owner of annual budget process and quarterly reforecasts
• Close variance analysis and management reporting package
• Cash flow analysis and forecasts
• KPI development and maintenance
• Partnership with operations and leadership on business initiatives, new site/program pro formas, ROI analysis and ongoing performance monitoring
• Partner with CFO on strategic analysis and Board/Parent (CareFirst) reporting

Financial Planning & Analysis Manager

Manager

• Oversee daily operations across a designated region of clinics, ensuring alignment with organizational standards, goals, and regulatory requirements.
• Monitor and drive key performance indicators (KPIs) and service level agreements (SLAs) to support efficiency and growth.
• Identify, pilot, and implement improvement initiatives to increase visit volume, enhance access to care, and meet key organizational metrics.
• Develop and manage regional budgets, forecast revenue and expenses, and ensure financial targets are met.
• Drive standardization and operational efficiency through the implementation of consistent standard operating procedures (SOPs).
• Identify cost-saving opportunities while maintaining patient care quality and safety.
• Directly manage and mentor Practice Managers and clinic leads, promoting accountability, collaboration, and continuous improvement.
• Regularly monitor clinical, operational, and financial performance metrics and implement corrective action plans when necessary.
• Partner with leadership and Talent Acquisition to recruit, hire, and onboard high-performing staff and providers.
• Foster a culture of engagement and inclusion across all clinics by supporting professional growth, conducting performance reviews, and maintaining open communication.
• Conduct routine site visits to ensure operational consistency and alignment with organizational objectives.
• Partner with Quality, Compliance, and Clinical Operations teams to ensure adherence to all company policies and regulatory requirements.
• Support integration of on-site and virtual care delivery models to expand access and maintain patient continuity.

Regional Manager – Primary & Immediate Care

Call Center Representative

• Oversee inbound and outbound call center and in-clinic phone operations supporting appointment scheduling, care navigation, billing inquiries, and general patient support across clinic and telehealth lines
• Manage scheduling workflows for both in-person primary care visits and virtual (video/phone) appointments, ensuring efficient utilization of provider capacity
• Monitor and optimize KPIs including average handle time, first-call resolution, schedule fill rates, no-show rates, and patient satisfaction scores
• Develop and maintain scripts, workflows, and escalation protocols tailored to both in-clinic and virtual care scenarios
• Assist in execution proactive outreach programs including appointment reminders, annual wellness visit campaigns, chronic disease management check-ins, care gap closures, and post-visit follow-ups for both modalities
• Identify and remove barriers to access — including transportation, technology literacy, and language — by connecting patients with appropriate resources or virtual alternatives
• Partner with primary care providers and clinical staff to align engagement workflows with care team priorities and panel management goals
• Support transitions between in-person and virtual care, ensuring patients understand their options and feel confident navigating both
• Recruit, hire, train, and develop a team of patient engagement specialists and call center representatives
• Ensure staff are well-versed in the nuances of scheduling and supporting both in-person and telehealth visits, including technology troubleshooting support for virtual patients
• Conduct regular coaching, performance reviews, and professional development planning
• Build a culture of empathy, accountability, and continuous improvement
• Manage call center platforms and patient communication tools (e.g., ZenDesk/email, patient portal messaging)
• Analyze trends in call volume, messaging, and patient feedback to identify improvement opportunities
• Present performance dashboards and strategic recommendations to clinical and operational leadership
• Evaluate and assess emerging AI tools and technologies to identify opportunities for operational improvement. Collaborate cross-functionally to pilot, deploy and scale AI powered solutions
• Ensure all operations comply with HIPAA, applicable telehealth regulations, and state licensing requirements for virtual care delivery
• Oversee quality monitoring programs, including call reviews, patient satisfaction surveys, and virtual visit experience audits

Mental Health Therapist

Senior Accountant

Financial Planning & Analysis Manager

Regional Manager – Primary & Immediate Care

Patient Engagement, Call Center Manager