All Star Auto Parts

Inbound Customer Service Agent

All Star Auto Parts

full-time

Posted on:

Location Type: Office

Location: Huntington • United States

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About the role

  • Provide exceptional customer service
  • Manage incoming phone calls with existing clients
  • Handle client invoices and credits
  • Interact with production team to ensure order accuracy
  • Maintain and build upon existing relationships with vendors

Requirements

  • Strong verbal and written email communication skills
  • Minimum of 2 years of customer service experience, including excellent follow through
  • Proficiency with Microsoft Office and email
  • Must be able to multi-task and use multiple platforms and systems for verifying part accuracy, internal communication and customer follow-up
  • Comfortable in a fast-paced Call Center environment with high volume of calls
  • Must be able to work in a team environment
  • Proactive and customer-focused approach
  • Must have reliable transportation and be able to commute to the Orlando site as required
  • Must be able to commit to your assigned schedule with minimal absences and be present onsite 100% during training
  • Must have the ability to work in a Call Center environment where frequent interruptions may occur.
  • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
Benefits
  • Competitive pay with bonus
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Paid Company Holidays
  • 401K

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceinvoicingcredit handlingmulti-taskingorder accuracy verification
Soft skills
verbal communicationwritten communicationteamworkproactive approachcustomer-focused