All Star Auto Parts

QA Engineer

• Monitor inbound sales/customer service calls for quality, accuracy, and adherence to company standards
• Evaluate agent performance and provide constructive, actionable feedback
• Identify trends, training needs, and process improvement opportunities
• Collaborate with leadership to maintain high customer satisfaction and sales conversion rates
• Ensure compliance with scripts, policies, and procedures

Quality Assurance Agent

Collections

• Complete a high volume of outbound collection calls and emails daily
• Contacting customers with professionalism and knowledgeable information
• Must update and maintain all customer records by documenting the collection account status in multiple computer systems
• Responsible for monitoring client accounts and reconciling in a timely manner
• PDF printing voices and statements from computer systems and emailing to clients
• Taking credit card payments or E-check payments over the phone
• Responsible for building relationships with customers' accounts payable departments to facilitate timely payments
• Open communication with team members to improve all department procedures
• Committed to reaching our corporate collection goal
• Willing to complete any ad-hoc audit or research projects
• Complete tasks as provided from the inbox
• Running the letter campaign adding and removing flags
• Reduce the accounts that have paid zero on the assigned portfolio
• Help with credit holds

Collections Specialist

Sales

• Provide exceptional customer service and build strong relationships with customers.
• Make outbound calls to existing and potential customers to understand their needs and concerns.
• Gather and document customer feedback on issues and concerns, and maintain accurate records of customer interactions and sales activities.
• Address concerns effectively, fostering long-term relationships, and problem solve to fix issues.
• Communicate customer feedback to senior leadership to drive operational improvements.
• Identify opportunities to increase sales by offering relevant products or services.
• Process orders, track shipments, maintain accurate records, and assist with pricing, quotes.
• Achieve and exceed targets and performance metrics.

Customer Development Specialist, Sales

Customer Support

• Provide exceptional customer service
• Manage incoming phone calls with existing clients
• Handle client invoices and credits
• Interact with production team to ensure order accuracy
• Maintain and build upon existing relationships with vendors

Quality Assurance Agent

Collections Specialist

Customer Development Specialist, Sales

Inbound Customer Service Agent