Customer Service Coordinator
All Care To You
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $18 - $24 per hour
Job Level
About the role
- Answer and filter all customer service calls.
- Make outbound calls to providers.
- Maintain customer service documentation, records, job aids, and policy and procedures.
- Resolve any grievances and complaints received through Customer Service, respond when needed to telephone and written inquiries and initiate steps to assist callers regarding issues relating to the content or interpretation of benefits, policies and procedures, provider contracts, and adjudication of claims.
- Comply with all Company and Department Policies and Procedures.
- Maintain excellent customer service to all callers and staff.
- Assists other departments or with other projects as needed.
Requirements
- 1 year healthcare administration experience preferred.
- 1 year customer service experience.
- EZ-Cap experience preferred.
- Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe.
- Detail oriented and highly organized.
- Strong ability to multi-task, project management, and work in a fast-paced environment.
- Strong ability in problem-solving.
- Ability to self-manage, strong time management skills.
- Ability to work in an extremely confidential environment.
- Strong written and verbal communication skills.
Benefits
- 100% employer paid medical, vision, dental, and life coverage for employees.
- Paid holiday.
- Birthday time off.
- Sick time.
- Vacation time.
- 401k plan.
- Additional employee paid coverage options available.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare administrationcustomer serviceproblem-solvingproject managementmulti-taskingtime managementconfidentiality
Soft Skills
detail orientedhighly organizedstrong written communicationstrong verbal communication