Salary
💰 $119,034 - $178,551 per year
About the role
- Own and manage the product backlog for notifications and events, ensuring alignment with Alkami’s platform roadmap and client needs.
- Continuously refine priorities based on client feedback, regulatory requirements, and evolving engagement strategies.
- Define and evolve the roadmap for multi-channel notifications, ensuring high reliability, security, and personalization.
- Establish KPIs around delivery success rates, engagement outcomes, and system performance, using insights to optimize continuously.
- Partner with engineering and architecture to design scalable event-driven frameworks and notification services.
- Define user stories and acceptance criteria for new capabilities such as preference management, delivery tracking, templates, and audibility.
- Collaborate with UX to ensure notifications enhance user journeys without creating fatigue or compliance risk.
- Lead a cross-functional Scrum team including developers, QA, and UX to deliver impactful platform releases.
- Act as the central liaison with Sales, Client Success, Support, and Compliance to align priorities and ensure transparency.
- Drive agile ceremonies and foster collaboration across teams to accelerate delivery and improve quality.
- Work closely with financial institution clients to gather input, validate designs, and communicate roadmap progress.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field
- 5+ years of product management experience, with at least 3+ years owning platform services such as messaging, eventing, or communications
- Experience in fintech, digital banking, or SaaS platforms strongly preferred
- Strong understanding of event-driven architectures, messaging systems (Kafka, SNS/SQS, etc.), and multi-channel notification frameworks
- Experience with compliance-driven communication (e.g., FFIEC, GLBA, TCPA, CAN-SPAM)
- Familiarity with notification service providers (Twilio, SendGrid, Firebase, etc.) and ability to evaluate/partner with third-party vendors
- Proficiency with Agile tools (Jira, Confluence) and experience leading Scrum teams
- Demonstrated ability to use data and analytics to drive prioritization and measure success
- Exceptional communication skills with the ability to influence across business and technical audiences
- Strong analytical and problem-solving abilities, with a focus on delivering measurable client and end-user value
- Ability to translate technical complexities into client benefits and rally teams around a common vision
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementevent-driven architecturemessaging systemsmulti-channel notification frameworksdata analyticsKPI establishmentuser story definitionacceptance criteriapreference managementdelivery tracking
Soft skills
communication skillsanalytical abilitiesproblem-solvingcollaborationinfluenceleadershipprioritizationclient engagementteam rallyingtranslating technical complexities