Alkymi

Strategic Operations Specialist

Alkymi

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,000 - $130,000 per year

Job Level

SeniorLead

About the role

  • Turning partner strategy into scalable, data-driven, well-governed execution
  • Owning the knowledge architecture and playbooks that allow partner work to scale without being dependent on individuals
  • Designing and maintaining a consistent structure for partner spaces
  • Standardizing and maintaining SOPs, runbooks, and checklists for core partner flows
  • Leading the design, build, and maintenance of dashboards and metrics that support execution and decision-making for partner operations
  • Using Salesforce as the primary data source, working closely with the Systems & Data domain owner to align on fields, report types, and data quality standards
  • Designing dashboards and views that are easy for key stakeholders to use
  • Collaborating with key cross-functional stakeholders to ensure that changes to partners, products, contracts, and systems are reflected in documentation, dashboards, and operational controls

Requirements

  • 8+ years of experience in operations, automation, business systems, analytics, or partner operations roles in a SaaS, fintech, or similar environment.
  • Working knowledge of SaaS and vendor/partner ecosystems.
  • Strong hands-on technical experience with:
  • Google Apps Script (or comparable scripting) for automating Sheets/Workspace workflows.
  • Workato (or similar iPaaS) for building and maintaining automations between systems.
  • Salesforce (or similar CRM) reports and data structures.
  • Looker Studio (or equivalent BI) and Google Sheets/Excel at an advanced level.
  • Experience with Glean or similar AI-enabled search/agent platforms for knowledge retrieval, summarization, and operational workflows is strongly preferred.
  • Demonstrated ability to design, build, and maintain dashboards and data models that stakeholders actually use for decisions.
  • Experience authoring and maintaining SOPs, runbooks, and knowledge base content in tools like Confluence or similar.
  • Familiarity with Jira or other work management tools for managing backlogs, sprints, and project work.
  • Strong analytical and problem-solving skills; comfortable tracing issues across systems, data, and process.
  • Ability to proactively identify and resolve process issues in a timely manner.
  • Excellent written communication skills; able to translate technical systems and data into clear, concise documentation and executive-ready views.
Benefits
  • remote-first environment
  • unlimited paid time off
  • 401(k) with employer match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Google Apps ScriptWorkatoSalesforceLooker StudioGoogle SheetsExcelGleanSOPsrunbooksdashboards
Soft Skills
analytical skillsproblem-solving skillswritten communicationcollaborationproactive issue resolution