Alkymi

Senior Account Manager – MANTL

Alkymi

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $108,000 - $135,000 per year

Job Level

Senior

About the role

  • Develop account strategy and map out executive, champion, and influencer relationships
  • Understand MANTL’s products and effectively communicate all offerings to the client
  • Develop a proactive client outreach cadence and conduct regular reviews with all clients
  • Drive customer satisfaction and ensure customers are realizing the value of MANTL products
  • Access, analyze, and present customer reports to draw conclusions and provide recommendations
  • Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience
  • Manage all client communication, conflict resolution, and compliance on client deliverables
  • Support the launch of new clients in collaboration with the implementation teams
  • Provide ongoing training support to ensure adoption of our product(s)

Requirements

  • 6+ years of Account Management experience with demonstrated ability to forecast and run an end to end renewal deal cycle
  • Advanced written and oral communication and presentation skills
  • Demonstrated ability to analyze and utilize data
  • Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance)
  • High level of initiative and ability to work autonomously
  • Handle stressful situations and deadline pressures well
  • Excellent problem solving capabilities and organizational skills
  • Comfortable working in an evolving, fast-paced startup-like environment
  • Background in banking or Fintech is highly desirable
Benefits
  • remote-first environment
  • unlimited paid time off
  • 401(k) with employer match
  • great benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementdata analysiscustomer reportingconflict resolutionclient communicationrenewal deal cyclecustomer experience optimizationproduct trainingclient outreachcustomer satisfaction
Soft Skills
written communicationoral communicationpresentation skillscollaborationinitiativeautonomyproblem solvingorganizational skillsstress managementadaptability