Alkami Technology

Program Manager II, Implementation

Alkami Technology

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

PMPServiceNow

About the role

  • Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
  • Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
  • Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
  • Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
  • Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
  • Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
  • Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
  • Mentor team members by sharing expertise and best practices.
  • Collaborate with Product and Engineering to resolve client feature requests and technical issues.
  • Identify improvements to methodology and implementation processes to enhance customer experience

Requirements

  • 5-7 years in program/project management in SaaS or financial services
  • Proven ability to manage complex program portfolios independently
  • Expertise in program scheduling, risk tracking, and issue resolution
  • Strong communication, facilitation, and client relationship management skills
  • Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
  • Ability to interpret risks, resolve issues, and align outcomes with client goals
  • Knowledge of SaaS implementation practices and financial services is preferred
  • Professional certifications (PMP, PgMP, or equivalent) are desirable
  • Experience with AI and automation tooling
Benefits
  • remote-first environment
  • unlimited paid time off
  • 401(k) with employer match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementrisk trackingissue resolutionprogram schedulingSaaS implementationAI toolingautomation tooling
Soft Skills
communicationfacilitationclient relationship managementmentoringcustomer-centric approachproactive communicationtrust buildingproblem-solving
Certifications
PMPPgMP