IT Technician
Alithya
full-time
Posted on:
Location Type: Hybrid
Location: Aix-en-Provence • France
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Tech Stack
About the role
- Join Alithya’s hotline team for requests and incidents related to client tools
- Learn about approximately 250 business applications
- Diagnose and resolve incidents
- Assist teams in using applications
- Collaborate with IT experts for quality service
Requirements
- 3 to 5 years of experience in a similar position;
- Good knowledge of Windows environments, Office 365, ticketing tools (ServiceNow) and ITIL processes;
- Ability to provide level 1 and 2 technical support;
- Accurate ticket tracking, documentation of actions and compliance with procedures;
- Patient and clear support for users, even in stressful situations;
- Team spirit and sense of service.
- French: Proficient
- English: Intermediate
Benefits
- Training provided at the start
- Support in developing skills
- Autonomy at your own pace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportincident resolutionticket trackingdocumentationITIL processes
Soft skills
patient supportclear communicationteam spiritsense of service