Oversee production support operations for the Microsoft Dynamics CRM platform, ensuring stability, high availability, and continuous improvement of enterprise applications and integrations
Lead incident triage, root cause analysis, environment maintenance, service request fulfillment, and propose quality improvements
Collaborate with developers/support engineers as part of cross-functional teams to ensure the successful operation of Microsoft Dynamics CRM solutions built using C#, ASP.NET, JavaScript, SQL Server, and Microsoft 365 CRM technologies
Ensure proactive monitoring, system reliability, and platform availability across CRM environments

Requirements

Bachelor’s degree in Computer Science, MIS, or related technical discipline (or equivalent experience)
3+ years of platform support experience with Microsoft Dynamics CRM
3+ years of hands-on CRM customization experience (plugins, workflows, scripting, custom pages)
Background in enterprise system support and CRM enhancement lifecycle
Proficiency in Microsoft technologies: .NET 4.0+, C#, ASP.NET, WCF, LINQ, Entity Framework, WPF
Hands-on experience with front-end technologies: HTML, CSS, XML, JSON, jQuery, JavaScript
Deep expertise with Microsoft Dynamics CRM 2019+; Dynamics 365 cloud experience preferred
SQL Server (2012+) knowledge including stored procedures, performance tuning, and data access strategies
Experience with Azure environments, cloud infrastructure components, Azure Portals, and DevOps pipelines
Familiarity with modern APIs and service communication: REST API, SOAP, WCF
Experience with ITIL processes and ticketing tools like Jira or ServiceNow

Benefits

A variety of health coverage options
Wellbeing and support programs
Retirement plans
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
A number of voluntary benefit options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

C#ASP.NETJavaScriptSQL Server.NET 4.0+WCFLINQEntity FrameworkWPFHTML

Soft Skills

leadershipcollaborationproblem-solvingcommunicationincident triageroot cause analysisservice request fulfillmentquality improvementenvironment maintenancecross-functional teamwork