Director, Navigation Client Channel Leader
Alight Solutions
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $125,000 - $150,000 per year
Job Level
About the role
- Managing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel.
- Serving as an advisor to employers, consultants, and partnering under the assigned strategic channel.
- Recommending and executing best practices of Alight services, while interacting and gaining trust of individuals at all levels of client organization.
- Demonstrating expert knowledge of Alight offering by providing strategic development, execution, and problem solving to define concrete solutions.
- Increasing and maintaining engagement rates in the Alight services and to ensure attainment of ROI Guarantees where applicable.
- Developing and executing renewal strategies, including packaging, presenting, and negotiating to retain clients.
- Leading pre-renewal internal strategy meetings and collaborates with Alight enterprise leaders on multi-product and service client renewals.
- Managing and delivering regular updates of the assigned channel to key stakeholders internally and externally.
- Overseeing a team of Client Leaders, handling performance reviews, compensation processes, and supervisory duties to ensure successful relationship management.
- Provide coaching and mentorship to promote best practices, support business goals, and represent the Navigation team internally.
- Owning development and execution of compelling business cases and support comprehensive reporting to clients and broker/consultant partners.
- Partnering with other Directors to create the annual business review template.
- Assisting Client Leaders in key client annual business review meetings with clients assigned channel to review performance.
- Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals.
- Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives.
- Assisting in the new business process to help position Client Delivery during the sales process.
Requirements
- Ten+ years of individual success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor.
- Display successful track record managing client relationships and large (10,000 or more lives) employer accounts.
- Demonstrate ability to understand and develop financial projections/P&L, as well as other performance metrics.
- Possess solid organizational, management, administrative and human relations skills in a style which exhibits maturity, leadership, sensitivity, and teamwork.
- Have higher-caliber negotiation and leveraging skills.
- Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors.
- Demonstrate success meeting goals/targets and managing a complex book of business.
- Possess ability to facilitate and guide strategic planning discussions to help the client define key objectives.
- Demonstrate the capacity to actively listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action.
Benefits
- Options include a variety of health coverage options
- wellbeing and support programs
- retirement
- vacation and sick leave
- maternity, paternity & adoption leave
- continuing education and training
- several voluntary benefit options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successfinancial projectionsP&L managementperformance metricsnegotiationstrategic planningbusiness case developmentreportingclient retention strategies
Soft Skills
leadershipteamworkpersuasivenesstactfulnessactive listeningsensitivityorganizational skillsadministrative skillsmentorshipproblem solving