Alight Solutions

Director, Client Management

Alight Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $180,000 - $220,000 per year

Job Level

Lead

About the role

  • Overseeing strategy, management, and retention for a complex, high-revenue client portfolio.
  • Align account strategies with client goals, business needs, and desired outcomes.
  • Driving client satisfaction, adoption, engagement, and business outcomes.
  • Building and leading teams focused on strategic client/broker relationship management.
  • Managing multiple client relationships and large-scale projects.
  • Negotiating complex contracts with external partners and clients.
  • Developing and building meaningful relationships across internal teams and stakeholders.
  • Advocating to ensure business readiness and client success.
  • Conducting Quarterly and Annual Client Business Reviews.

Requirements

  • 5+ years of direct Client/Broker Relationship management experience.
  • Bachelor’s degree or higher in related discipline.
  • Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives.
  • Compelling analytical skills with the ability to translate data into actionable insights.
  • Experience in managing pricing strategies and financial modeling.
  • Experience leading innovative and effective client engagement strategies.
  • Proficient in communication, business, financial expertise, and executive presence.
  • Experience in HR services, outsourcing, business management, or disability, absence, and healthcare.
Benefits
  • Options include a variety of health coverage options
  • Wellbeing and support programs
  • Retirement plans
  • Vacation and sick leave
  • Maternity, paternity & adoption leave
  • Continuing education and training
  • Several voluntary benefit options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementfinancial modelingpricing strategiesdata analysisclient engagement strategies
Soft Skills
communicationrelationship developmentnegotiationissue resolutionanalytical skillsexecutive presence
Certifications
Bachelor’s degree