Aliare

Customer Service Analyst

Aliare

full-time

Posted on:

Location Type: Hybrid

Location: Campinas • Brasil

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About the role

  • Moderate authorization terms for data access requests;
  • Transcribe accounting information from Balance Sheet (BP) and Income Statement (DRE) for companies (legal entities);
  • Support clients in carrying out operational services that streamline their analysis workflows, reducing manual tasks performed by credit analysts;
  • Organize and record information and documents in the company's systems, ensuring accurate data entry;
  • Meet deadlines and quality standards established for delivering services to clients;
  • Collaborate with internal teams to ensure efficiency and reliability in operational processes;
  • Assist the contracts team by validating non-standard term templates submitted by clients;
  • Report recurring issues to the product coordinator for inclusion in the product roadmap;
  • Report weekly and monthly volumes per client to the services and Customer Success coordinator;
  • Identify decreased usage of features by a client to prompt intensified work by the Customer Success team;
  • Record interactions and relevant information for each client, ensuring proper information management.

Requirements

  • Higher education completed or in progress (Bachelor's degree or equivalent);
  • Intermediate skills with spreadsheets and digital systems;
  • Digital file management and organization;
  • Typing and data entry into systems;
  • Must reside in the Campinas, SP region.
Benefits
  • National Health Plan (medical insurance);
  • National Dental Plan;
  • Life insurance;
  • Flexible Benefits — Food/Meal allowance;
  • Commuting assistance / Home office support;
  • Corporate University (learning and development);
  • Educational partnerships;
  • Annual performance-based awards;
  • Referral bonus;
  • Tenure/service anniversary rewards;
  • Gift for employees' newborn children;
  • Exclusive birthday gift.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydigital file managementspreadsheetsaccounting information transcriptiondata access authorizationworkflow analysisinformation organizationreportingclient interaction management
Soft Skills
collaborationtime managementattention to detailproblem-solvingcommunication
Certifications
Bachelor's degree