SuccessFactors Consultant
alfanar
full-time
Posted on:
Location Type: Office
Location: Riyadh • Saudi Arabia
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About the role
- Focuses on day-to-day support of system issues, configuration updates, and enhancements, while working with stakeholders to translate requirements into effective solutions.
- Providing user training, ensuring alignment with SuccessFactors best practices, and supporting complete and accurate business processes.
- Expertise in SuccessFactors Recruiting and Onboarding is essential, with additional knowledge of SAP HCM Payroll, Time Management, and integration points considered beneficial.
- Incident Management: Hold primary responsibility for managing and resolving incidents related to SuccessFactors modules, ensuring minimal disruption to HR operations.
- Receive, assess, and prioritize incident tickets across all SuccessFactors modules. Provide functional support for SAP Payroll and Time Management–related incidents.
- Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
- Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime. Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.
- Business Process Enhancement: Support and optimize SuccessFactors modules to enhance business functionality and overall system performance, while maintaining a high level of customer satisfaction.
- Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints.
- Prepare comprehensive test scripts and perform testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, and any client-specific testing procedures.
- Provide detailed Functional Specifications to the Technical Team for custom development requirements.
- Documentation: Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs with accuracy and efficiency.
Requirements
- Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field
- 6 to 10 Years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SuccessFactors RecruitingSuccessFactors OnboardingSAP HCM PayrollTime ManagementIncident ManagementBusiness Process EnhancementTesting (Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing)ConfigurationCustomizationFunctional Specifications
Soft Skills
User trainingStakeholder collaborationProblem-solvingCustomer satisfactionDocumentation