Senior Customer Service Engineer
alfanar
full-time
Posted on:
Location Type: Office
Location: Riyadh • Saudi Arabia
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Job Level
About the role
- Serve as primary technical interface between customer and organization
- Assist customers with troubleshooting and resolution of issues
- Analyze customer service data for insights
- Create and manage service tickets for customer requests
Requirements
- Bachelor Degree in Electrical Engineering or any relevant field
- 5 to 10 years of experience
- Problem-solving abilities
- Ability to manage customer inquiries and support
- Skills in data analysis and reporting
- Proficiency in Microsoft Office and CRM systems
Benefits
- Health, Safety, and Environment compliance
- Quality requirements for effective control and processes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingMicrosoft OfficeCRM systems
Soft skills
problem-solvingcustomer support management
Certifications
Bachelor Degree in Electrical Engineering