Alfa Laval

Customer Support

Alfa Laval

full-time

Posted on:

Location Type: Office

Location: Sandvika • Norway

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Tech Stack

ERP

About the role

  • Providing direct support to customers in handling Complex component, Project, Field Service and Service Operations Orders throughout the order to cash process (from customer order to Invoicing).
  • Keeping the customers updated on deliveries.
  • Providing exceptional customer support during the process: order status, delivery date.
  • Purchase, control and preparation of supplier's shipping documents.
  • Export & Import coordination: documentation, logistics, customs clearance.
  • Handling of suppliers database.
  • Backlog and WIP maintenance.

Requirements

  • 3+ years of experience working with ERP systems, especially within order handling.
  • Solid technical knowledge, perhaps from customer support, service operations, purchasing, engineering, project coordination, or similar roles.
  • Fluent in English, both spoken and written.
  • Comfortable working with the Microsoft Office suite and quickly adapt to new digital tools.
  • Proficiency in a Scandinavian language is a plus.
  • Familiar with supply chain processes and understand the importance of accuracy and timeliness in order management.
Benefits
  • A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills, where you have the opportunity to influence your job and future career.
  • An informal working environment where you, together with your dedicated colleagues, help create a positive and motivating atmosphere.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP systemsorder handlinglogisticscustoms clearancesupplier database managementbacklog maintenanceWIP maintenance
Soft Skills
customer supportcommunicationadaptabilityattention to detail