International Service Engineer
Alfa Laval
full-time
Posted on:
Location Type: Office
Location: Shanghai • China
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About the role
- Execute international and local field service within BU Heat & Gas Systems’ 360 service portfolio that are received through the International Marine Service Desk.
- Diagnose, solve and report solutions and improvements on board of vessels to definitively solve the customer’s problem even when third party equipment or installations are involved.
- Perform troubleshooting with full autonomy on board of vessels in the requested port, and if needed, sail with a vessel until the problem is solved.
- Provide qualified service on customers’ equipment.
- Provide on-site training on BU Heat & Gas Systems’ products for customers.
- Get central help proactively and use the ISE network and then report the findings to keep colleagues informed.
- Build relations to customers and crew.
- Produce service reports and document performed field service as per guidelines. Ensure timely and compliant submission of all required paperwork, reimbursement claim upon completion of the service.
- Assist in the review and development of Standard Operating Procedures.
- Work together with other International Marine Service team members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if required.
- Work weekdays and weekends on a rolling schedule, and when needed outside normal working hours.
- Travel extensively to execute marine service jobs, participate in trainings, team meetings etc., primarily in the own region (Northeast Asia) but also globally when needed.
Requirements
- Possess in-depth knowledge of marine products, particularly those related to BU Heat & Gas Systems’ products operating principles.
- Have general troubleshooting skills and realise performance audits of marine products and applications within BU Heat & Gas Systems.
- Have a good understanding of PLC and Control systems, as well as operation and maintenance of mechanical and electrical devices.
- Capable of effective communication with customers.
- Fluent in both written and oral English. CET-4 or above.
- Good reporting skills.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingmarine productsBU Heat & Gas SystemsPLC systemsControl systemsmechanical deviceselectrical devicesperformance auditsfield serviceservice reporting
Soft Skills
effective communicationcustomer relationsteam collaborationautonomyproblem-solvingtrainingreporting skills
Certifications
CET-4