ALEX & GROSS GmbH

Customer Service Representative – Digital Solutions

ALEX & GROSS GmbH

full-time

Posted on:

Location Type: Office

Location: Mannheim • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Inquiry Management: Handling questions about products, services, pricing, or online training topics
  • Problem Resolution & Complaints: De-escalating complaints, diagnosing issues, and initiating solutions
  • Technical Support: Assisting with application issues or navigation on digital platforms (first-level support)
  • Documentation: Comprehensive recording of all customer interactions in the CRM system
  • Liaison Work: Escalating complex cases to specialized departments (second-level support)
  • Revenue Growth: Identifying upselling and cross-selling opportunities during service interactions

Requirements

  • Empathy & Emotional Intelligence: Ability to understand customer needs and create a human connection in a digitalized environment
  • Affinity for digital solutions, software, and IT products
  • Experience in sales and customer service
  • Strong communication skills and a pronounced customer focus
  • Excellent German skills (C1/C2) and strong English skills (C1)
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathyemotional intelligencestrong communication skillscustomer focus