Alerus

Compliance

• Coach, mentor, and motivate staff to evaluate and take actions that follow established practice standards leading to a consistent service model.
• Provide day-to-day support to a team of Compliance Administrators, including a team lead with whom you will collaborate to identify team priorities and distribute workload effectively.
• Responsible for managing work volumes and monitoring overall team performance.
• Engage with internal stakeholders as needed for project involvement or to address escalated issues.
• Liaise directly with clients to resolve complex matters when necessary.
• Assure progress is made toward achieving all major goals and objectives within timelines established by working with staff in executing the plans.
• Actively engage in the success of Alerus Retirement and Benefits (ARB) and Alerus, promoting and supporting new and ongoing initiatives with positive active team involvement resulting in a successful outcome.
• Implement changes to standardize processes and procedures to enhance operational effectiveness and effective client delivery.

Manager – Retirement Compliance Administration

Implementation Specialist

• The Retirement Implementation Specialist is responsible for leading the onboarding process for new Alerus retirement plan clients, including startup plans, transfer plans and internal conversions.
• Manage all elements of the onboarding process by leading internal departments and external parties through an established implementation timeline.
• Communicate the implementation plan, including the key objectives and deliverables, scheduling, tracking and reporting to internal and external parties.
• Assign and perform tasks to meet service timelines to ensure a successful transition of new business from sales to the Alerus account representative.
• Deliver a positive customer experience for the plan sponsor and other external parties while continually seeking ways to enhance the new client implementation process.
• Schedule and facilitate implementation calls with client, advisor, TPA, prior vendor(s) and Alerus team members to define the implementation timeline including a blackout period, key milestones, and plan effective date.
• Collaborate with stakeholders to find solutions for complex requests while maintaining consistency with established service offerings.
• Properly document key discussions and decisions related to plan setup and onboarding.
• Provide updates to internal tracking tools and proactively identify and manage implementation expectations, needs, and concerns.

Retirement Implementation Specialist

Analyst

• Primary point of contact for settlement.
• Perform follow-up research to ensure transactions, trades, funds & plans settle promptly and in balance.
• Collaborate with ESOP administrative team for timely transaction posting and wire/ACH requests.
• Daily money transfer approval and postings.
• Reconcile and submit recons on a monthly, quarterly, and annual basis.
• Actively participant in team meetings by providing insight, contributions, and feedback.
• Create, update, and maintain written procedures in Alerus procedure (R&R) database.
• Identify and assist to implement process improvements that enhance the client experience and build scale.
• Maintain and advanced level of knowledge encompassing all systems and processes that pertain to the position.
• Maintain compliance knowledge of regulations, policies, and procedures.

Manager – Retirement Compliance Administration

Retirement Implementation Specialist

Retirement Reconciliations Analyst II