Alertus Technologies

Account Manager

• Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction
• Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity, training, and testing so that the customer is always prepared to activate their solution if necessary
• Travels to customer sites to put a “human” experience behind every call and email.
• Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
• Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
• Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams
• Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
• Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.

Full-stack Engineer

• Design and maintain backend systems capable of managing and communicating with hundreds of thousands of concurrent IoT devices.
• Design and maintain high-throughput backend systems that ensure emergency notifications are delivered across SIP, Multicast, and Desktop Agents and **MQTT-based** device networks without fail.
• Lead the integration of our cloud-based SaaS platform with remote physical hardware to trigger real-time emergency responses.
• Act as a technical mentor and example to the team, establishing best practices for NodeJS development, API design, and asynchronous communication.
• Implement advanced monitoring and alerting frameworks to proactively identify and resolve bottlenecks in the code and in the delivery pipeline.
• Refine and evolve communication protocols for audio and video streaming to ensure low latency and high fidelity in diverse network environments.

Lead Software Engineer – Hardware, 3rd Party Integrations

Backend Engineer

• Design and evolve a high-throughput notification engine capable of handling massive spikes in data without compromising on latency or reliability.
• Continuously refine system architecture to meet and exceed strict SLAs, ensuring the engine remains performant as our user base grows.
• Implement sophisticated monitoring, alerting, and self-healing protocols to identify and resolve bottlenecks before they impact our users.
• Set the standard for engineering excellence through high-quality code reviews, technical documentation, and proactive mentorship of the engineering team.
• Design and maintain high-performance database schemas and query structures optimized for rapid ingestion and retrieval of millions of notification records.
• Build and maintain robust API integrations and asynchronous communication pathways (message queues, event-driven architecture) across diverse notification channels.
• Transition high-level business requirements into technical roadmaps, focusing on modularity, security, and long-term maintainability.

Account Manager

Lead Software Engineer – Hardware, 3rd Party Integrations

Lead Backend Engineer, Node.js