Director – Application Support Operations
Aledade, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead the evolution of our support organization as a strategic Director of Support Operations
- Architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth
- Proactively identify and remove bottlenecks in operational architecture
- Transform complex topics into a persuasive narrative for executive governance and stakeholder influence
- Manage relationships with external data vendors and internal stakeholders
- Cultivate a high-performing culture and empower team innovation through hands-on coaching
- Drive issue resolution through deep healthcare data proficiency and oversee incident management
Requirements
- Eight years of proven leadership directing, overseeing, and scaling complex operations as a Support or Transformation Director for a public or private company with over 2,000 employees or $500M in revenue.
- Background in mid-to-large enterprise environments with the ability to navigate formal approach cycles and standardized reporting.
- Experience with application and interface support’s best practices and industry standards.
- Hands on experience architecting enterprise-grade support platforms (eg. Zendesk).
- Experience with customer relationship management platforms (eg. Salesforce), project tracking tools (eg. JIRA).
- Experience with interface engine (eg. Nextgen Connect/Mirth, Corepoint, Rhapsody, Cloverleaf) and various connectivity methods, such as VPN, SFTP. XDS.b, XDM.
- Experience debugging healthcare transactions: Scheduling (HL7), Claims (837), and Clinical (CCDA).
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
leadershipoperations managementautomationincident managementhealthcare data proficiencyenterprise-grade support platformsdebugging healthcare transactionsapplication support best practicesinterface engineconnectivity methods
Soft Skills
strategic thinkingpersuasive communicationrelationship managementteam empowermentcoachingproblem-solvingnarrative developmentstakeholder influenceculture cultivationinnovation