ALE

Technical Support Agent – Freelance

ALE

contract

Posted on:

Location Type: Remote

Location: France

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About the role

  • Handle user requests (email, chat, video calls)
  • Guide clients in onboarding and using their tools
  • Identify user-related issues
  • Write simple, illustrated user guides
  • Translate customer feedback into improvement suggestions

Requirements

  • Affinity for digital tools
  • Service-oriented with diplomacy
  • Proficient with Internet use and common software (SaaS)
  • Ability to manage multiple conversations or tickets simultaneously
  • Native or fluent French required
  • A working level of English is a plus
Benefits
  • Freelance work
  • Remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
service-orienteddiplomacyability to manage multiple conversationsability to manage multiple tickets