Customer Support

• Receive and handle incoming requests (email, chat, social media)
• Assist customers with non-technical questions
• Assess customer needs and direct them to appropriate resources
• Listen to and reassure customers experiencing difficulties
• Relay customer feedback to the relevant teams

Customer Support Representative – Freelance

Support Engineer

• Handle user requests (email, chat, video calls)
• Guide clients in onboarding and using their tools
• Identify user-related issues
• Write simple, illustrated user guides
• Translate customer feedback into improvement suggestions

Technical Support Agent – Freelance

Manager

• Manage, nurture, and expand a dedicated portfolio of French-speaking leads and existing investors.
• Act as the primary point of contact, providing expert guidance on market trends, local taxation, and investment opportunities in Thailand.
• Proactively identify and prospect new potential clients through targeted commercial strategies and networking.
• Orchestrate the entire client journey—from initial qualification and digital presentations to organizing physical or virtual viewings.
• Follow up on administrative files and legal frameworks to ensure a smooth 'handover' experience for the client.
• Maintain a rigorous CRM follow-up and provide regular activity reports to management to optimize conversion rates.

ALE

Customer Support Representative – Freelance

Technical Support Agent – Freelance

Customer Relation Manager, French Speaking – Asian Market