ALE

Customer Support Representative – Freelance

ALE

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • Receive and handle incoming requests (email, chat, social media)
  • Assist customers with non-technical questions
  • Assess customer needs and direct them to appropriate resources
  • Listen to and reassure customers experiencing difficulties
  • Relay customer feedback to the relevant teams

Requirements

  • Excellent listening skills and natural empathy
  • Comfortable with modern communication tools (Slack, Notion)
  • Ability to manage a high volume of requests
  • Native-level or full professional proficiency in French
  • Good command of English
Benefits
  • Health benefits
  • Flexible schedule
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
listening skillsempathyability to manage high volume of requests