Alctel Telecom

Call Center Representative

• Work in partnership with Account Managers as the technical focal point throughout the sales cycle.
• Build and maintain technical trust relationships with the clients you support.
• Engage with leads via calls, emails and other communication channels.
• Deliver presentations of the company’s products and solutions to leads.
• Identify success factors, conduct POCs (Proofs of Concept) and produce result reports.
• Support the sales process through to deal closure.
• Maintain up-to-date records of all interactions with leads.

Pre-Sales Analyst, Contact Center