Analista de Genesys Cloud – Sênior

Alctel Telecom

Professional responsible for architecting and implementing scalable Genesys Cloud solutions for ALCTEL. Will also identify failures and support users in production environments.

Posted 7/22/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in designing, architecting, and implementing scalable Genesys Cloud solutions, along with strong capabilities in user support and training for junior analysts. Proficient in identifying system failures and evaluating production environment infrastructure.

Highest-signal resume keywords

Genesys PureCloudGenesys Cloud Solutions DesignSystem Failure IdentificationUser SupportTraining and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys Cloud ImplementationSystem ArchitectureProduction Environment EvaluationAdvanced Module Failure Identification

Soft Skills

User SupportTraining Skills

Certifications & Qualifications

Genesys Certification

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Projetar, arquitetar e implementar soluções Genesys Cloud
Identificar falhas em sistemas em produção
Avaliar a infraestrutura de ambiente de produção
Realizar atendimentos de suporte a usuários
Treinar Analistas Genesys de senioridade inferior

Requirements

What you’ll need

Domínio do Genesys PureCloud
Formação Genesys
Habilidade em projetar, arquitetar e implementar soluções Genesys Cloud escaláveis
Identificação de falhas em módulos avançados
Suporte a usuários e treinamento

Benefits

Comp & perks

Assistência médica
Assistência odontológica
Empréstimo consignado
Horário flexível
PLR
Seguro de vida
Vale alimentação
Vale refeição