Nurse Care Manager
On Belay Health Solutions
Patient Recruiter, Clinical Research
Alcanza Clinical Research
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Junior
About the role
- Ability to phone screen patients or caregivers in caring and empathetic manner.
- Document patient information correctly in the computer database
- Schedule/reschedule patient screen and prescreen appointments.
- Manage incoming calls from patients interested in taking part in research studies.
- Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff.
- Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for different studies.
- Record contact status of patients and document information in the database.
- Review, call and update sponsor patient portals as needed.
- Perform all other duties that may be requested or assigned.
Requirements
- A high school diploma, or equivalent, and a minimum of 6 months experience in a medical environment, customer service, call center or a similar field is required. MA, CNA, LPN/LVN, EMT or another medical license is highly preferred. Experience with calendar management /scheduling and Clinical trial management system experience is strongly preferred.
- Proficiency with computer applications such as email, electronic health records, and basic applications.
- Ability to type proficiently (40+ wpm).
- Must possess strong organizational skills, attention to detail, and have basic math proficiency.
- Well-developed written and verbal communication skills. Bi-lingual (English / Spanish) proficiency is highly preferred.
- Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
- Ability to handle multiple tasks and changes in workloads and priorities.
- Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
- Must possess a high degree of honesty and dependability.
- Ability to work under minimal supervision, identify problems and help find solutions.
- Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.
