IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
Support of disaster recovery solutions.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Basic remote access solution implementation and support.
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through JIRA service tickets.
System documentation maintenance and review in JIRA Confluence.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Assist in the IT procurement process for items like software subscriptions, licenses and hardware.
Manage and track software licenses and perform license management where required.
Improve customer service, perception, and satisfaction.
Fast turnaround of customer requests.
Ability to work in a team and communicate effectively.
Escalate service requests that require engineer level support.
Enter all work as service tickets in JIRA Service Management.

Requirements

Bachelor’s degree in information technology desired.
Required CompTIA A+ Certification
Required CompTIA N+ Certification
ITIL Foundation Certification desired.
3-5 Years Help Desk Experience desired.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Voluntary Life Insurance
Short Term & Long Term Disability
Paid Vacation
Paid Sick Time
Paid Holidays
401K with Company match
Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Microsoft core business applicationsoperating systemsdisaster recovery solutionsWAN connectivityLAN connectivityroutersfirewallsremote access solutionslicense managementJIRA Service Management

Soft skills

customer servicecommunicationteamworkincident managementproblem-solvingcustomer satisfactiontime managementescalation managementdocumentationresponsiveness

Certifications

CompTIA A+ CertificationCompTIA N+ CertificationITIL Foundation Certification