Alberta Blue Cross

Team Manager, Customer Success – Group Sales

Alberta Blue Cross

full-time

Posted on:

Location Type: Hybrid

Location: Alberta • Canada

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About the role

  • Lead, coach, and mentor a team of Customer Success Managers
  • Oversee proposal development, renewal strategies, upselling initiatives
  • Collaborate cross-functionally with various departments
  • Analyze market trends and client data to identify growth opportunities

Requirements

  • Post-secondary education (diploma or Bachelor’s degree) in Business Administration, Marketing, Communications, or related field, or 5+ years of equivalent experience in sales, customer relationship management, insurance, or financial services
  • 5+ years of experience in sales, client management; 2+ years of leadership or team management experience
  • Ability to interpret team performance and client health metrics; manage stakeholder relationships
  • Understanding leading teams through change
Benefits
  • Exceptional customer experience
  • Community leadership
  • Opportunities for career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
proposal developmentrenewal strategiesupselling initiativesclient data analysismarket trend analysissales experiencecustomer relationship managementstakeholder relationship management
Soft Skills
leadershipcoachingmentoringcollaborationteam managementchange managementinterpersonal skills
Certifications
Bachelor’s degreediploma in Business Administrationdiploma in Marketingdiploma in Communications