Alan

Product Manager – AI Customer Support

Alan

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Product Managers at Alan are responsible for going deep on user needs, defining a product strategy, and turning it into a high impact product roadmap.
  • You'll work closely with designers, engineers and ops to define the right product and implement it.
  • You'll partner and align with all parts of the business: sales, customer care, insurance.
  • You'll own a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents that automate a growing share of written and voice conversations.
  • Working in the Support crew means expanding AI-powered experiences that today already resolve 50% of mobile interactions automatically, with a quality that matches or exceeds human-led conversations.
  • You'll shape the next generation of AI customer support: a coherent experience across Email, Phone, and Chat, with correct resolution when possible and smooth escalation to a Care expert when needed.
  • You'll build tooling that lets Care and Ops teams configure, test, monitor, and improve AI agents, with the right guardrails to ensure trust and quality.
  • You'll stay at the forefront of AI progress and directly translate it into product impact, deploying our agent stack across multiple countries.
  • You'll work with a world-class team.

Requirements

  • At least 2 years of experience in a product management role (or equivalent product ownership) in a fast-paced, high-autonomy environment.
  • Fluency in French and English.
  • Curiosity and genuine excitement for AI: experience building AI products, or a strong willingness to learn how LLM-based systems behave in production and their common failure modes.
  • A builder mindset: hands-on and comfortable working close to the product's "engine room" (debug tools, traces, evaluation dashboards, workflows) to understand what's really happening and unblock progress.
  • Strong product execution skills: you set measurable goals, prioritize effectively, and ship iteratively, balancing quality, speed, and impact.
  • The ability to bridge technical and non-technical worlds: you translate between engineering constraints and Care/Ops reality, and drive alignment through clear framing and sharp decision-making.
  • A member-first instinct: strong intuition for trust, clarity, and UX quality, with experience running effective discovery (interviews, shadowing, data) and turning insights into scalable solutions.
  • Strong written communication skills in internal- and external-facing settings.
Benefits
  • Fair rewards. Generous equity packages complement your base salary, *for permanent contracts only.*
  • Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
  • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
  • Flexible vacation policy and flexible working hours. Organize your time as you wish.
  • Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only)*.
  • Transport. Country-specific commuter benefits.
  • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
  • Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
  • Parental leave. Extended parental leave for all new parents, *for permanent contracts only.*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI product developmentLLM-based systemsdebug toolsevaluation dashboardsproduct executionmeasurable goal settingiterative shippingUX qualitydiscovery techniques
Soft Skills
curiositybuilder mindsetstrong intuitionclear framingsharp decision-makingstrong written communicationability to bridge technical and non-technical worldseffective prioritizationmember-first instinctcollaboration