Alan

Key Account Manager – Public Sector

Alan

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage a portfolio of strategic and flagship accounts within the Public Sector
  • Build and maintain strong customer relationships with key stakeholders, applying a customer-centric approach to identify core needs and help clients achieve their objectives through Alan
  • Proactively identify potential signs of dissatisfaction and implement solutions to address them
  • Ensure successful onboarding of new accounts and promote Alan’s health partner positioning to drive broad adoption among employees and administrators
  • Analyze and present usage and consumption reports to customers via business reviews
  • Design and execute creative initiatives to engage existing customers
  • Renegotiate contracts to ensure excellent value for customers while maintaining sustainable profitability
  • Contribute to the development of our products and services by representing customers’ needs to Product teams

Requirements

  • Minimum 6 years’ experience in a customer-facing role, including regular interactions with C-level executives; experience in the public sector is preferred
  • Fluent in both English and French, with excellent written and verbal communication skills
  • Proven experience working with very large organizations and, where applicable, with unions
  • Possess tact and empathy essential for effective negotiation
  • Skilled at constructive lobbying and building long-term relationships based on trust and transparency
  • Highly analytical and comfortable presenting deep data analyses to clients and solving complex problems
  • Strong active listening skills and expertise in crafting appropriate follow-up communications
  • Growth mindset: adaptable to new trends and able to develop a deep understanding of the health insurance market
  • Ideally based in (or willing to relocate to) Paris
Benefits
  • Competitive compensation. Generous equity packages complement your base salary.
  • Flexible office options. Attractive Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon, Annecy, Nantes, or Biarritz.
  • All the tools you need. Premium equipment: MacBook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
  • Flexible vacation policy and working hours. Organize your time as you see fit.
  • Excellent health insurance: Highly comprehensive coverage—100% for you and your children, 90–100% for partners depending on country* (permanent contracts only).
  • Transport. Country-specific commuter benefits.
  • Learning & training opportunities. Flexible training policy, free books, and budget to attend and speak at conferences when opportunities arise.
  • Personal growth through coaching: Coaching is core to our culture. Every Alaner is paired with a dedicated coach from day one to maximize impact, support engagement, and develop their full potential.
  • Parental leave. Extended parental leave for all new parents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-centric approachrelationship buildingnegotiationtactempathyactive listeninganalytical skillsproblem solvingcommunication skillsgrowth mindset