Fullstack Software Engineer – AI Customer Support
Alan
full-time
Posted on:
Location Type: Remote
Location: France
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About the role
- You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members across France, Spain, Belgium and Canada.
- You’ll implement new conversational experiences, working across engineering, data, and insurance expertise
- You’ll work on making our systems and product scale, going from the support of 1M+ members to 10M+ members.
- You’ll have significant influence on system architecture and code quality
- You’ll mentor engineers, contribute to our product & engineering culture, and help build the team (including participating in hiring, shaping our interview loops, etc.)
Requirements
- Strong background in software engineering, systems architecture, with a spike in back-end engineering.
- Experience with traditional ML, or LLMs, or voice AI systems is a big plus
- Product-minded: you want your solutions to be used, impactful and member-centric
- Self-directed and pragmatic
- Humble and still willing to grow (no matter your seniority!)
- Collaborative, enthusiastic about teamwork, learning, and teaching
- Fluent in English (no need to speak French!)
Benefits
- Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
- A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringsystems architectureback-end engineeringmachine learninglarge language modelsvoice AI systems
Soft Skills
product-mindedself-directedpragmatichumblecollaborativeenthusiasticteamworklearningteaching