Operations Coordinator
Alan
full-time
Posted on:
Location Type: Remote
Location: France
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About the role
- Run our insurance or health services processes — we call these roles Ops Runners internally
- Ensure day-to-day follow-up and monitoring of our operations
- Flag risks and identify opportunities
- Operate our processes: perform tasks such as invoicing and claims handling, expand and manage our network of providers, and support internal teams (live and via documentation)
- Contribute to designing and own the best monitoring framework to track volumes, efficiency, and SLAs, and to identify risks and areas for improvement, internally or with our service providers
- Oversee partnerships (e.g., teleconsultation, claims operators), take part in negotiation rounds, and manage daily communication to ensure business continuity
- Perform operational controls to confirm correct decisions were made and to identify training needs (both internal and external)
- Escalate feedback, help prioritize, and support initiatives to make our processes and services more efficient and delightful
- Continuously improve processes, collaborate with product teams to automate certain workflows, enhance external communications, audit processes, and automate steps using automation tools
Requirements
- Experience operating processes and services, particularly in companies during scale-up or in industrial/logistics sectors
- Experience in support functions (Customer Support, People Operations, etc.)
- Customer-facing commercial experience, e.g., account management or Customer Success; experience in communications such as social media or internal/external communications
- Experience coordinating events
- Passion for delivering and optimizing excellent operations: willing to get hands-on with technical processes to make them clear and user-friendly for operators and members
- Strong problem-solver and challenger with a ‘dig deep’ mindset — motivated by member and customer satisfaction
- Highly organized with exceptional follow-up skills and strong attention to detail
- Excellent written and verbal communication skills in English and French (C1 level or above), with high empathy
- Able to work and learn independently in a fast-paced environment
- Adaptable and flexible, capable of handling variable situations
- Experience in the insurance or healthcare industry
- Some analytical skills, able to dive into our data
Benefits
- Fair compensation. Generous equity packages complement your base salary (for permanent contracts only).
- Flexible office. Excellent HQ office space, sponsored co-working hubs, or a fully remote option with home office equipment sponsorship — we want you to live where you’re happiest.
- All the tools you need. Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones.
- Flexible vacation policy and working hours. Organize your time as you see fit.
- Comprehensive healthcare insurance: extremely comprehensive coverage — 100% for you and your children, 90–100% for partners depending on your country (permanent contracts only).
- Transport. Country-specific commuter benefits.
- Learning and training opportunities. A flexible training policy, free books, and a budget to attend and speak at conferences when opportunities arise.
- Personal growth through coaching: coaching is core to our culture. Every employee is paired with a dedicated coach from day one to maximize impact, boost engagement, and develop potential.
- Parental leave. Extended parental leave for all new parents (for permanent contracts only).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
invoicingclaims handlingmonitoring frameworkoperational controlsprocess automationdata analysis
Soft Skills
problem-solvingorganizational skillsattention to detailcommunication skillscustomer satisfactionadaptabilityflexibilityempathy