AKUR8

Support Engineer

• Provide day-to-day technical support for employees, troubleshooting hardware, software, and access-related issues.
• Manage user accounts and permissions across platforms including Okta, Google Workspace, Microsoft 365, Slack, and other business applications.
• Deploy, configure, and maintain laptops (macOS & Windows) and mobile devices (iPhone & Android) throughout employee lifecycle processes.
• Lead IT onboarding and offboarding activities, including account provisioning, equipment management, and employee training on IT tools and best practices.
• Maintain accurate hardware and software inventories and ensure asset lifecycle tracking.
• Support unified communications and meeting room technologies across all Akur8 offices.
• Collaborate with the Security Team to implement and maintain IT security standards, policies, and best practices.
• Contribute to the continuous improvement of IT processes, documentation, and end-user experience.

IT Support Engineer