IT Support Engineer

AKUR8

IT Support Engineer enhancing operational excellence and compliance for multi-country payroll at Akur8. Collaborate with teams across the organization on infrastructure and security.

Posted 6/10/2026full-timeParis • 🇫🇷 FranceJuniorWebsite

Tech Stack

Tools & technologies

AndroidDNSMacOSPython

About the role

Key responsibilities & impact

Provide day-to-day technical support for employees, troubleshooting hardware, software, and access-related issues.
Manage user accounts and permissions across platforms including Okta, Google Workspace, Microsoft 365, Slack, and other business applications.
Deploy, configure, and maintain laptops (macOS & Windows) and mobile devices (iPhone & Android) throughout employee lifecycle processes.
Lead IT onboarding and offboarding activities, including account provisioning, equipment management, and employee training on IT tools and best practices.
Maintain accurate hardware and software inventories and ensure asset lifecycle tracking.
Support unified communications and meeting room technologies across all Akur8 offices.
Collaborate with the Security Team to implement and maintain IT security standards, policies, and best practices.
Contribute to the continuous improvement of IT processes, documentation, and end-user experience.

Requirements

What you’ll need

1+ year of experience in IT Support, Help Desk, Workplace IT, or a similar role.
Basic scripting or automation skills (Bash, PowerShell, Python, or similar).
Have hands-on experience troubleshooting macOS and Windows environments.
Possess a basic knowledge of network fundamentals (Wi-Fi, Ethernet, VPN, DNS, Internet connectivity)
Have experience managing user accounts and permissions within modern SaaS environments.
Fast learner who enjoys adopting new technologies and improving processes.
Have excellent communication and interpersonal skills with a strong customer-service mindset.
Fully fluent English, both written and spoken, and are comfortable working in a multicultural, international environment

Benefits

Comp & perks

Competitive salary + annual bonus
Hybrid office/home working policy
25 days of paid holidays + RTT
Gym membership with Gymlib
Excellent health insurance (including spouse and family coverage) with Alan
Swile lunch vouchers (12,10€)
Public transportation reimbursement (75%) + sustainable mobility allowance
IT equipment allowance (500€)
Sponsored crèche access with Babilou
Free cafeteria with fresh fruit, drinks and snacks
Great office in the heart of the 9th arrondissement of Paris

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingscriptingautomationmacOSWindowsnetwork fundamentalsuser account managementSaaS environmentshardware and software inventory

Soft Skills

communication skillsinterpersonal skillscustomer service mindsetfast learnerprocess improvement