AKT London

CRM Executive

AKT London

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • - As CRM Executive you will support ​​Campaign deployment and database maintenance; focused on the execution and delivery of day-to-day communications.
  • - You will support the Senior CRM Executive and work under the Head of Acquisition & Retention to execute and deliver CRM activity.
  • - Based in the UK, working in an agile format with travel to London office team days and other events as required. Customers will be in the UK, US, ANZ and EU.

Requirements

  • - Hands-on experience with CRM platforms and building/sending campaigns (Email, SMS, Push)
  • - Proficiency in writing campaign copy and briefing creative assets
  • - Strong understanding of GDPR and data integrity compliance
  • - Experience working with known audiences and predefined channels
  • - Understanding of A/B testing fundamentals and campaign reporting (Open rates, CTR, etc.)
  • - Ability to perform basic audience segmentation and personalisation
  • - Knowledge of customer lifecycle stages and dashboard navigation
  • - Experience in the beauty or e-commerce industry (not essential)
Benefits
  • **Backstage Perks: **
  • - Make a real impact on our next act by joining AKT at an exciting stage of growth, following our recent USA, Australia and New Zealand launches.
  • - Flexible working: work from home, at our Oxford Circus office (which comes with gym access), or in co-working spaces across the UK. We’ll reimburse you if you prefer a co-working space over working from home.
  • - Monthly team days in London to connect with the AKT ensemble.
  • - Be part of a collective of creatives where the arts underpin everything we do.
  • - A funny, kind, and inclusive work environment — we are banter, but we get sh*t done.
  • - Allowance for products to give you the confidence to step onto the stage and perform.
  • - Intervals encouraged: 36 days holiday, including bank holidays (pro-rata for part-time roles)
  • - Pension contribution matching via salary sacrifice up to 5% of your salary.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM platformscampaign deploymentcampaign copywritingA/B testingaudience segmentationpersonalisationcampaign reportingdata integrity complianceemail campaignsSMS campaigns
Soft Skills
communicationcollaborationorganizational skillsattention to detailcreativity