Akira Technologies

ServiceNow

• Design, develop, and customize ServiceNow platform solutions, including IT service management (ITSM), IT operations management (ITOM), and business process automation (BPA) applications, to meet Army requirements and objectives
• Configure and maintain ServiceNow platform components, including modules, forms, workflows, and integrations, to support Army IT service delivery and operational needs
• Develop custom applications and modules on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies, to address specific Army business requirements and use cases
• Integrate ServiceNow platform with external systems and applications using web services, APIs, and middleware technologies, and develop orchestration workflows and automation scripts to streamline IT processes
• Perform platform administration tasks, including user management, role-based access control (RBAC), performance tuning, and system maintenance, to ensure the reliability and availability of the ServiceNow platform
• Support incident and problem management processes by configuring and customizing ServiceNow ITSM modules, implementing incident workflows, and facilitating root cause analysis and resolution
• Document ServiceNow platform configurations, customizations, and development activities, and provide training and support to end users and stakeholders on ServiceNow best practices and usage

ServiceNow Software Engineer

Systems Engineer

• support the Naval Facilities Engineering Systems Command (NAVFAC) in Norfolk, VA
• system administration, Windows, and Linux operating systems (OS), Server services, and filesystem structures
• knowledge of VMware virtualization technologies, including VMware Cloud Foundation, vSphere, ESXi, vCenter, vSAN, NSX, and vRealize Suite
• familiarity with security frameworks and industry standards like NIST SP 800-82 Rev. A, ISO/IEC 27001, CIS Controls, DoD 8500.01
• familiarity with cybersecurity tools such as SIEM (Security Information and Event Management) systems, and vulnerability scanners i.e. Assured Compliance Assessment Solution (ACAS)
• create clear technical documentation
• communicate effectively to discuss and troubleshoot high-level issues with multiple governing entities

ServiceNow Software Engineer

Systems Engineer, Mid Level