ServiceNow Software Engineer

Akira Technologies

ServiceNow Software Engineer designing and developing ServiceNow platform solutions for Army needs. Contributing to national defense while collaborating in a dynamic remote work environment.

Posted 5/21/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, and customize ServiceNow platform solutions, including IT service management (ITSM), IT operations management (ITOM), and business process automation (BPA) applications, to meet Army requirements and objectives
Configure and maintain ServiceNow platform components, including modules, forms, workflows, and integrations, to support Army IT service delivery and operational needs
Develop custom applications and modules on the ServiceNow platform using JavaScript, HTML, CSS, and other relevant technologies, to address specific Army business requirements and use cases
Integrate ServiceNow platform with external systems and applications using web services, APIs, and middleware technologies, and develop orchestration workflows and automation scripts to streamline IT processes
Perform platform administration tasks, including user management, role-based access control (RBAC), performance tuning, and system maintenance, to ensure the reliability and availability of the ServiceNow platform
Support incident and problem management processes by configuring and customizing ServiceNow ITSM modules, implementing incident workflows, and facilitating root cause analysis and resolution
Document ServiceNow platform configurations, customizations, and development activities, and provide training and support to end users and stakeholders on ServiceNow best practices and usage

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred
Minimum of 5 years of experience in ServiceNow platform engineering or development roles, with a strong proficiency in designing, implementing, and maintaining ServiceNow solutions
Expertise in ServiceNow platform architecture, components, and capabilities, including ServiceNow ITSM, ITOM, and BPA modules, and proficiency in ServiceNow scripting and development (e.g., JavaScript, GlideAPI)
Hands-on experience with ServiceNow platform administration, configuration, and customization, including UI policies, business rules, workflows, and data management
Experience with ServiceNow integration and orchestration techniques, including REST API, SOAP web services, MID Server, and ServiceNow Integration Hub
Strong understanding of IT service management (ITSM) processes and frameworks (e.g., ITIL)
Familiarity with IT operations management (ITOM) and business process automation (BPA) concepts
Secret security clearance is required

Benefits

Comp & perks

Akira offers its employees multiple options for medical plans (some with Health Savings Account)
dental plans and vision coverage
a 401(k) plan with employer match
To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave
short and long-term disability benefits to protect employee income in the event of sickness or injury
life insurance
accidental death and dismemberment insurance
critical illness insurance
tuition, training, and certification reimbursement for professional development and career advancement
Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowJavaScriptHTMLCSSREST APISOAP web servicesGlideAPIUI policiesbusiness rulesworkflows

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyMaster's degree preferredSecret security clearance