Akina Pharmacy

Customer Support

• Deliver exceptional service to patients, providers, and healthcare partners as the first point of contact.
• Ensure inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy.
• Manage a high volume of inbound and outbound communications, accurately document customer and patient information, and support the seamless workflow of prescription orders.
• Achieve defined daily qualitative and quantitative targets while maintaining an exceptional patient-satisfaction rating.
• Collaborate with pharmacists and pharmacy technicians to effectively resolve customer issues and requests.

Customer Service Representative